Vacancy | technical service representative | german | maa...

Eager to continue your career at a leading automotive company in Maastricht? As Technical support specialist you provide technical assistance to our client's retailer network and external entities. You will be responsible for the German market.

Tasks and Responsibilities:
  • Resolve incoming support requests, incidents and problems in German
  • Resolve escalated technical parts enquiries for passenger cars, Vans and Trucks
  • Appropriate usage of available resources and documentation of business related activities in relevant system (eg. ticketing system)
  • Identify, escalate or resolve complex issues when necessary
  • Proactively and continuously monitor workload to ensure timely investigation and response to support requests
  • Proactively identify, analyse and resolve or escalate problems and situations applying personal expertise and accrued knowledge
  • Is able to provide feedback with proposed solutions to business partners influencing product/system specification and policy
  • Is able to steer process change requirements to business partners
  • Ensure quality improvements within supported services
  • Uses out-of-the-box thinking to develop alternative solutions when established processes are not sufficient.
  • Proactively steers analytical reasoning and problem solution amongst colleagues
  • Recognises when issues or problems pop up more than once and takes appropriate action after accurate analysis.

Functie Eisen: Requirements
  • Excellent communication skills in German (native) and English (advanced business level)
  • Extensive knowledge of customer service required
  • Advanced skills in customer support and problem solving
  • Strong affinity with computers and MS Windows
  • Strong analytical skills, able to anticipate on upcoming issues and find solutions quickly and efficiently
  • Able to prioritize, analyze, plan and coordinate your work load independently
  • Expert and affinity with the car trade and technology
  • Expert knowledge of the Electronic Parts Catalogue (EPC) system and parts structure is beneficial

Bedrijfsomschrijving: Leading automotive company. Their location in Maastricht is the central point of contact in Europe, caring for the needs of current and prospective customers. More than 35 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.
The organisation offers an informal, international atmosphere where there is room to grow and career opportunities are given.

Please contact Fernanda Costa e Silva for more information at
+31(0)43 750 1760 or send your application to maastricht@uniquemultilingual.com

  • A fixed term contract directly with our client.
  • ? 2236 gross per month, based on full time and with working hours from Monday - Friday.
  • Additional benefits: shift allowance, collective health insurance at discounted rates, self-development opportunities,
result-oriented bonus (variable payment), pension plan and incentives.

Meer informatie:
Vacancy | Technical Service Representative | German | Maastricht op Banen.net, Net de betere banensite van Nederland.

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